Returns / Exchange Policy
The Hair Site fully commits to providing you not only high-quality raw/virgin hair products but a high-quality shopping and customer service experience. Our return/exchange policy varies depending on the nature of the items.
Custom-made items have a strict no-return policy while returns are accepted on non-custom items for bundles, closures, frontals & Ready to ship wigs.
Returns or exchanges for hair bundles, closures, and frontals must be in their original condition and packaging in order to be accepted. The item must not be used, lace must be uncut, and tags must not be removed.
To process a return or exchange on bundles, closures, or frontals bought at full price you must contact us via email at info@thehairsite.shop or send us a direct message on Instagram within 3 days after the order has been delivered (determined by your shipment tracking) for us to send you the return shipping address. You will be responsible for return shipping fees.
Once you have contacted us within the timelines stated above and we have received the items, your refund will be processed within 5 working days to the method of payment. Please allow additional days for the funds to be reflected in your account.
READY TO SHIP WIGS
Returns or exchanges for ready-to-ship wigs must be in their original condition and packaging in order to be accepted. The item must not be used, lace must be uncut, and tags must not be removed.
To process a return or exchange on a ready-to-ship wig, you must contact us via email at info@thehairsite.shop or send us a direct message on Instagram within 3 days after the order has been delivered (determined by your shipment tracking) for your refund or exchange to be processed.
Once you have contacted us within the timelines stated above and we have received the items, your refund will be processed within 5 working days to the method of payment. Please allow additional days for the funds to be reflected in your account.
CUSTOM WIGS
For Custom made wigs, all sales are final. However, in the unlikely event of any fault on our part/ sewing defect, we will amend or exchange the wig depending on the circumstances.
In the event you provide the wrong capsize (head circumference) and the wig doesn't fit, we will charge a rewigging fee.
Please contact us via email on info@thehairsite.shop or send us a direct message on Instagram within 3 days after wig has been delivered so that we can provide you with a return address.
Wigs for amendment/ exchange must be in their original condition, lace uncut , tags and packaging intact in order to be accepted.
Clearance sales items are final.