Returns / Exchange Policy

REFUND & EXCHANGE POLICY

At The Hair Site, we are committed to delivering high-quality raw/virgin hair products and an excellent shopping experience. Our return/exchange policy depends on the item purchased:

Hair Bundles, Closures & Frontals – Return /Exchange Accepted

Returns or exchanges are accepted within 7 days of receipt provided they are not clearance sale items and remain unused and in original packaging.

To qualify for a return/exchange:
✔ The item must be unused.
✔ The lace must not be cut.
✔ Tags must remain intact and attached.

To initiate a return, please complete our Returns Form. Return shipping costs are the customer’s responsibility.

Once received, refunds will be processed within 10 working days. Additional time may be required for funds to reflect in your account.

Ready-to-Ship Wigs – Return / Exchange Accepted

Ready-to-ship wigs can be returned or exchanged provided they are not clearance sale items and they remain in their original condition.

To qualify for a return/exchange:
✔ The lace must not be cut.
✔ The wig must be unworn.
✔ No alterations must be made.
✔ Tags and packaging must remain intact.

Returns/exchanges must be requested within 3 days of receipt via our Returns Form. Return shipping costs are the customer’s responsibility.

Once received and inspected, refunds will be processed within 10 working days. Additional time may be required for the funds to reflect in your account.

Custom-Made Wigs – Final Sale

Custom wigs are non-refundable and non-exchangeable as they are handcrafted to order with specific customizations.

Exceptions:

·         If a sewing defect occurs, we will amend or exchange the wig, subject to review.

·         If the wrong cap size is selected, a rewigging fee applies. Please refer to our cap size guide before ordering,

To qualify for an amendment, the wig must be in its original condition:
✔ The lace must not be cut.
✔ The wig must be unworn.
✔ No alterations must be made.
✔ Tags and packaging must remain intact.

Clearance Sale Items – Final Sale

All clearance sale items are final sale and cannot be returned, exchanged, or refunded.

Any questions please contact us info@thehairsite.shop

Thank you for shopping with us.