FAQ

We understand your concerns, that is why we encourage you to read our REVIEWS HERE. Hundreds of satisfied customers have given their feedback so you have nothing to worry about. The quality of our hair is guaranteed.

This is determined based on your order (processing timelines) and your location (shipping timelines)

To determine the expected date to receive your order please add the processing and shipping timelines depending on your order and your location.

For Ready to Ship wigs, bundles, closures and frontals - 1 business day

For custom made wigs 3 - 5 business days

Evri - 2-3 business days

Royal Mail - Next day before 1pm

Shipping times may vary but for parcels sent with Evri you will get your tracking number in your email in 1 business day after your parcel has been sent out so that you can know the exact expected delivery date.

We use DHL, you will get your tracking number in your email in 1 business day after your parcel has been sent out so that you can know the exact expected delivery date.

Most locations take 2-4 business days after processing. Shipping times may vary but for parcels sent with DHL you will get your tracking number in your email in 1 business day after your parcel has been sent out so that you can know the exact expected delivery date.

Our Human Hair wigs are for everyone whether to change your looks or for those that have hair loss due to medical reasons . Our lace front wigs has its cuticles intact. In other words, the natural direction in which the hair grew from the scalp of the female is not altered which means its tangle free

Most companies are not willing to spend the money it costs to pay donors for their hair, as there are much easier and more profitable means to collect hair. For example, collecting hair from the floor is fast, easy and cheap. Most of the expense that goes into the production of floor hair is in the labor. However, this hair is mixed with hair from various girls and cuticles are not in tact. Meaning the natural direction in which the hair grew from the scalp has been altered - this creates extra tangling and shedding.

Note: There are many chemicals used during production to make floor hair, blended (human/animal/synthetic) hair presentable to sell.

This depends on the length Standard recommendation is 2 bundles for 10" to 22".

For 24" to 26" We use 2-3 bundles

For lengths 30” and longer .We recommend 3 bundles to add fullness when using a closure, we can use two bundles with our 13 by 6 frontals.

100 grams

Our Virgin hair comes in a natural black/dark brown color unless otherwise stated in the details that accompany each of our products. Our custom colored wigs have been colored from natural black / dark brown color

Frontals span from ear to ear and are more versatile for styling. We mostly use the 13" by 6" frontal

Partial Frontals give the illusion of a frontal and its perfect for those who dont know how to work the frontal. We use the 5" by 5" , 6" by 6" partial frontal

Closures are placed in the center front of the head to close the style. We use the 2" by 6" closure

Years ago, 6A hair was known to be a very high quality hair grade. As years have passed, vendors have created a grading “battle” in which they will grade their hair higher than other companies to trump competition. As a result, we now have 10A+ hair grades.

The only way to judge is quality - not a grading system.

The Hair Site lace front wigs uses bundles of hair cut from donors. We do not use hair from the floor or from non-human donors. The best and only way to truly judge one hair company over another is by experiencing it. Quality is the main factor. Our REVIEWS attest to this.

Our Hair extensions and Lace front wigs can last you 2 to 3 years with proper care.

Our lace products such as lace closures and frontals have lesser longevity due to the delicate nature of the lace the hair is attached to. Lace closures and frontals are essential in giving your natural hair a break from everyday manipulations that can cause breakage. These same breakage can also occur with lace closures and frontals.

Lace closures and frontals are designed to be seamless enough to create a flawless illusion of a scalp when installed. Please take proper precautions when combing, styling, coloring, etc in order to increase longevity as much as possible.

Closures and frontals can last several months and though we recommend bleaching the knots of your lace products in order to achieve a more seamless scalp illusion, this can also weaken the knots of the hair and essentially cause shedding and breakage overtime.

Lace closures and frontals will need to be replaced depending on how often they're worn and how often they're being manipulated. From experience, we've had lace products that have lasted for years but then again, each individual's experience will differ. Our HD Lace wigs are very realistic yet delicate, please take care while handling wigs made from HD thin lace.

Absolutely! Because all hair sheds. Be it made by God or attached to wefts or lace by humans, it will shed. We're yet to come across any hair that absolutely does not shed a strand or two. But! shedding is extremely minimal. Also bear in mind, different styling manipulations can cause extra shedding (ie, tightly curled, being heavy handed, using harsh tools/products, etc) so please take proper precautions when styling/manipulating your hair.

Co-wash the hair and do your best to use products that are free of sulfates and parabens.

Steer clear of heavy products such as grease, etc. especially on our bone straight hair. A light serum or oil such as argan oil can be added for additional shine/smoothness or to tame frizz.

Deep conditioning is also recommended especially for Wavy Hair. This is real hair and because it's been cut away from its nutrient source(the donor), the necessary care needed to keep hair healthy have to be implemented in order to maintain its beauty.

For our deep wave/curly textures: If you're on the go, we'd recommend wetting the hair and apply a moisturizing leave in conditioner then sealing in the moisture with your favorite lightweight serum such as argan oil.

Or you may also add a quarter size moisturizing conditioner into a spray bottle filled with water to add moisture.

For maximum conditioning and to make sure moisture remains in the hair as long as possible, it's recommended to always seal in the moisture you've added with one of the above oils/serums mentioned.

Please bear in mind that products such as mousse, hairsprays, etc contain alcohol that can also potentially cause dryness so please use sparingly if you choose to use them at all. Click out lace wig care tips and wig styling tips.

For our ready to ship lace front wigs, please check that you are happy with the hair before cutting off the lace as we cannot accept refunds if the lace has been cut, follow the steps here.

Thank you for shopping from The HairSite Lace Wigs