For Ready to ship wigs, bundles, closures and frontals - 1 business day (Mon - Fri) Excluding weekends
For custom made wigs 3 - 5 business days
Orders are shipped using Evri, Royal mail or DHL for orders outside the UK. All orders require mandatory processing times within our delivery times on standard products for deliveries depending on destination.
Once you have successfully placed your order, order processing will automatically begin thirty minutes thereafter. Once processing has begun, orders cannot be changed nor modified.
Shipping confirmation and tracking information is available via email as soon as your order is processed and shipped. We do advise that all custom wig orders are placed at least a week in advance to avoid unforeseen delays.
In the event of damage or loss, the customer is responsible for getting in touch with the courier directly and keeping us updated if help is needed from us the match on. We advise to get in touch with no later than two weeks past the delivery date if your item has not arrived or arrived in a damaged condition In order to allow us adequate time to raise a complaint and compensation claim with the courier.